Returns & Exchanges
At Earthquake, we want you to feel the ground move with your new style, but if the fit isn't right, we offer a seamless 30-day return policy. Items must be in their original, unworn condition with all tags attached to be eligible for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the items in their original packaging and include the printed return authorization slip inside the box.
Label and Ship
Affix the prepaid shipping label provided via email to the outside of your package and drop it off at any authorized carrier location.
Quality Check and Refund
Once our team inspects the returned goods, we will process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing